Privacy Policy


Out Of Stock Policy

An item indicated as “in stock” when you place your order may be actually out of stock due to our fluctuating inventory throughout the day. In this event, we will make every effort to contact you via your contact number given or by email to notify you that your order will be placed by a backorder. We may proceed with sending the rest of your order. Backorders will be given priority over new orders when items are back in stock. Most out of stock items will be in stock again within 2 weeks. We will inform you when your item will be back in stock when we contact you about the out of stock notification.

Order Cancellation Policy

To cancel an order you have placed with PawMart, you must contact customer service by email ( kelly@pawmart.com.sg ) or by phone ( +65 90050009 ). We will try our best to accommodate the cancellation as long as it has not yet shipped. To cancel an order, please provide us with your name and date of order. Please note that if the item has been shipped, the order cannot be canceled. In this case, you can request to return the item for a refund ( minus shipping costs of S$6 ).